Frequently Asked Questions
Frequently Asked Questions...
Q: Do you use any preservatives?
A: No we don't.
Q: Can you make a unique flavor, style or color for me?
A: Yes, check out our Custom Orders Page for ideas, then you can send us an email!
Q: Do you have wholesale deals for businesses or simply large orders?
A: Yes, our wholesale orders have a minimum. Please reach out to firstname.lastname@example.org and email@example.com for wholesale inquiries.
Q: How long will my online order take?
A: We strive to process all online orders in 1-2 business days. That means we expect to have your order baked and dropped off at our local carrier in two business days. We use UPS Ground as our standard shipping service, which promises to deliver in 1-5 business days. Please note:There have been delays with USPS mail and we highly recommend using UPS over USPS. We are not responsible for delays due to the shipping carrier.
Q: What if I don't like my biscotti?
A: Unfortunately, we cannot offer refunds at this time if you don't like the taste of our product. If your biscotti is ruined before it gets to you, we can work on a refund. We know this involves trust, but we believe our Yelp rating and Google reviews are strong indicators of our product's quality.
Q: Do you bake your Gluten-Free biscotti in a separate area?
A: We bake our gluten-free biscotti in a separate, gluten-free mixer, using separate, gluten-free baking sheets, but they are baked in the same oven as our non-gluten-free cookies. They are also stored in the same store (separate bins) as non-gluten-free cookies.
Q: Do you have gift cards?
A: We currently only have e-gift cards available. They are only to be used at our online store and not in store. Ordering an online gift card will generate a unique code to be sent to your email. Please make sure you do allow emails from us to be accepted by your email server. To use the e-gift card, enter the code upon checkout.
Q: How do you ship more than one pound of biscotti?
A: If you order more than one pound of biscotti, we currently ship all of the cookies in the same box. If you would like to have your orders separated, you will need to place separate orders.
Q: How will I know what flavors of cookies I have once delivered?
A: We now individually wrap and label each cookie in the box shipped to you.
Q: What are your terms of service?
A: You can view our terms of service here.